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PRIVACY POLICY for Get Active London

  1. About us and this privacy policy

  2. Get Active is an online portal operated by London Sport ("we", "us", "ours"). We are a registered charity (charity number 1165100) and a company limited by guarantee registered in England and Wales under company number 08355406. Our registered office address is House of Sport, 190 Great Dover Street, London, SE1 4YB.

    Get Active is an online portal made available at which allows users to find sport providers and details of the sports sessions they provide, which users can then book. Users must register to use Get Active’s services.

    We are committed to protecting the privacy and security of your personal information, in accordance with the applicable data protection laws, including the General Data Protection Regulation (“GDPR”). This privacy policy describes how we collect and use your personal information.

  3. Our role and the purposes for which we collect personal data

  4. Get Active is a mere conduit of information and a directory of sports sessions made available by our registered Session Providers. We collect personal data in order to operate the Get Active website and provide its services to registered users. Our duties are set out in more detail in our terms and conditions available at Terms And Conditions.

    We collect certain information about all visitors to our website (including their IP addresses) to allow us to collect statistical data about the use and impact of Get Active and for internal research purposes. We use trusted third part providers who collect such information for us via tracking technologies placed on our website. Please see our Cookies Policy for more details [INERT LINK TO COOKIES POLICY].

    We will collect personal data from users for the following purposes:

    • to register you when you create an account with us;
    • to allow you to interact with us and deal with any inquiries you have;
    • to facilitate contact with the Session Providers, including handling any complaints that may arise;
    • to send you London Sport weekly newsletters and information about other products and services from London Sport, but only if you have expressly requested to receive such information from us;
    • to make available the services of our online payment services provider (“Payment Services Provider”), in the event you choose to use the payment services facility to book a sports session (see our terms and conditions for more details click here);and
    • to effectively operate Get Active’s website.
    • For the avoidance of doubt, we do not use personal data for automated decision-making which produces legal effects or similarly significantly affects individuals.

  5. Lawful basis and purposes of processing your personal information
  6. We will only use your personal information when the law allows us to, i.e. when:

    • you have consented to the processing of your personal information;
    • it is necessary to perform our contractual obligations towards you, as set out in our terms and conditions click here;
    • it is necessary to comply with our legal and regulatory obligations;
    • we are pursuing our legitimate interests (e.g. conducting our charitable activities in an efficient and compliant manner), and your interests and fundamental rights do not override these interests.

    We will rely on the legitimate interest ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights. Our legitimate interests are achieving our mission of making London the most physically active city in the world. Get Active facilitates this mission.

    We will also rely on our legitimate interests for the proper administration of Get Active, and to manage our operations (for example, maintaining appropriate records and databases).

    We will ask for your consent to use your personal data before we send you electronic communications such as our weekly newsletters and emails with information about London Sport and/or our products and/or services. You always have the right to withdraw your consent to receiving these communications at any time.

    Some of the above grounds and purposes for processing will overlap and there may be several grounds which justify our use of your personal information.

    We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  7. What information do we collect?
  8. Personal information provided by you

    We collect personal information about you (such as your full name and email address) when we receive your registration application. If you register with your Facebook or Google account, we may collect your telephone number and/or address, but only if you allowed Facebook or Google to share this information with third parties. We also collect personal information when you contact us in connection with our services. We may monitor and record any such communications (such as telephone conversations and emails) for the purpose of our record keeping and compliance obligations.

    In the event you choose to use the payment services facility available on Get Active, we will collect certain information (for example your card details) required by the Payment Services Provider and pass it on to the Payment Services Provided to enable you to use the facility.

    We will also collect personal data when you visit the Get Active website. We use “cookies” or other tracking technologies to identify you when you visit Get Active and to enable us to remember your log in details. Amongst other things this helps us to improve the website experience for you and/or other users. Please refer to our Cookies Policy for details on how and why we use this data click here.

    We will also collect personal data about you from your use of the Get Active website, such as your IP address and access times.

    Personal information provided by third parties

    Occasionally we may receive information about you from other sources (including from your use of other websites) and from Session Providers, which we will add to the information we already hold about you.

  9. Will we disclose your personal information to anyone?
  10. We do not sell or share your personal data with third parties for them to use for marketing purposes.

    We may allow our staff, Session Providers, consultants and/or external service providers acting on our behalf, and our Payment Services Provider, to access and use your personal data for the activities we have described above. For example, we can allow your Get Active login to be used to log in to a Session Provider’s website to book a session. To do so, we will share your email address and your name with the Session Provider. We only permit them to use it to deliver the relevant service, and if they apply an appropriate level of security protection.

    We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies. We may also merge or partner with other organisations and in so doing, acquire or transfer personal data but your personal data would continue to be used for the purposes set out above.

    The personal data we collect from you may be transferred to, shared and/or otherwise processed by organisations or companies outside the European Economic Area (“EEA”). Where your personal data is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal data (for example, by entering into EU Commission approved standard contractual clauses).

  11. Keeping your data secure
  12. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

    While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

    We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

  13. Data retention
  14. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer our customer, we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

  15. Rights and duties
  16. Your duty to inform us of changes

    It is important that the personal information we hold about you is accurate and current. Please let us know if your personal information changes during your relationship with us.

    Your rights in connection with personal information

    Under certain circumstances, by law you have the right to:

    1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a confirmation from us as to whether we process any of your personal information or not, and if this is the case, to receive a copy of such personal information and to check that we are lawfully processing it.
    2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
    3. Request erasure of your personal information (often referred to as “the right to be forgotten”). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
    4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object if we are processing your personal information for direct marketing purposes.
    5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it, or if we no longer need your data for our legitimate interests but we need to hold some of it for the purpose of legal proceedings.
    6. Request the transfer of your personal information to another party.

    If you would like to exercise any of the above rights, please:

    • email, call or write to us (see paragraph 9 below);
    • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill). This is to allow us to verify your identity and prevent disclosure to unauthorised third parties; and
    • let us know the details of your request, for example by specifying the personal data you want to access, the information that is incorrect and the information with which it should be replaced.

  17. Contact us or the ICO
  18. Please contact us if you have any questions about this privacy policy or the information we hold about you.

    If you wish to contact us, please send an email to [email protected] or write to us at London Sport, 190 Great Dover Street, London, SE1 4YB or call us on [TELEPHONE NUMBER].

    You can also contact the Information Commissioner’s Office on 0303 123 1113.

  19. Changes to the privacy policy
  20. We may change this privacy policy from time to time. This privacy policy was last updated on 3rd August 2018.


3rd August 2018

This Cookie Notice explains how Get Active uses cookies and other tracking technologies through our website at This Cookies Policy is to be read alongside our Privacy Policy click here which explains how we use personal information. If you do not accept our use of cookies please disable them following our guidance below.

What are web cookies?

Web cookies are small files that are placed on your computer or mobile device by a website when you visit it. They contain details of your browsing history on that website and distinguish you from other users. Cookies send data back to the originating website on each subsequent visit or allow another website to recognise the cookie. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience. Like most websites, we uses cookies.

Although this Cookies Policy refers to the general term “cookie”, which is the main method used by this website to store information, the browser’s local storage space is also used for the same purpose and we may use other tracking technologies through this website such as web beacons. As a result, the information included in this Cookie Policy is likewise applicable to all such tracking technologies that we use.

You can find out more about cookies at

Why do we use cookies?

  1. To let you do things on our website – for example, cookies enable you to log in to secure areas of our website.
  2. To collect anonymous statistics – the information collected by cookies enables us to improve the website through usage figures and patterns. For example, it is really useful to see which pages of the website – and therefore which of our services – are the most popular and how users are interacting with them.
  3. To improve your experience of our website – for example, to prevent you having to re-enter details when you have already done so, or by ensuring that users can find what they are looking for easily.
  4. Measuring how cost-effective our advertising is – as a non-profit organisation, we need to watch our advertising spend carefully. Cookies are used to help us see how many people who click our adverts go on to do something further and to help make advertising content more relevant to your interests.

The table below provides more information about the cookies and other tracking technologies we use and why.

Cookie namename of operatorDescription of purpose for which cookie usedsession or persistent
FullstoryFullstoryFullstory records each visit allowing us to understand the effectiveness of the website as well as being able to provide support should you experience any issues with the site during your visit.Session
IntercomIntercomIntercom allows us to track whether visitors or registered users explore our website. As well as being able to provide live help via a pop-up chat window.Session
Facebook PixelFacebookFacebook Pixel allows us to track and manage our advertising campaigns and assess the effectiveness of our campaigns.Persistent
Facebook PixelFacebookFacebook Pixel allows us to track and manage our advertising campaigns and assess the effectiveness of our campaigns.Persistent
FacebookFacebookFacebook cookies allow us to track the website activity of visitors from our Facebook pages and ensure that our social media activity is effective. For more information about Facebook’s cookies, click here.Persistent
Google AnalyticsGoogleThis is a web analytics service which uses cookies to show us how visitors found and explored our website, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (for example, how long they stayed on the site, or which petitions are particularly popular) and also tells us how many visitors we have had. For more information on Google analytics, click here.Persistent
Google remarketingGoogleThis tool allows us to track activity of visitors and then reach out to those who have visited our website, and match the right visitors with the right content. This enables us to spend our marketing budget more efficiently.Persistent

Website cookie acceptance

By [clicking accept tab/ticking box] when you visited the website you have consented to our use of cookies as updated from time to time. In particular, you consent to cookies being stored on your computer and/or mobile device (unless rejected or disabled by your browser).

Turning cookies off

Internet browsers normally accept cookies by default. However, most browsers let your turn off either all or third-party cookies. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, please [click continue without cookies tab/don’t tick box] or please set your browser to reject cookies. However, please be aware that this may impair or limit your ability to use our website. The option to do this is usually found in the options, settings or preferences menu of your browser or mobile device.

You may opt-out of Google’s analytics cookies by visiting Google’s opt-out page -

Click on the links below to find out how to change your cookie settings in:

Internet explorer





iPhone and iPad


Updating our Cookie Policy

We may update our use of cookies from time to time and consequently we may update this Cookies Policy. We therefore recommend that you check this Coolies Policy regularly.